CERTIFICATIONS

AAA Certified

The AAA Seal Assures Quality Repair Service.

Motorists searching for a quality automobile service facility have a major ally. The California State Automobile Association [CSAA], affiliated with the national Automobile Association of America [AAA], operates an independent certification program for repair shops. The win their approval, shops must submit to a stringent examination of facilities, service records and a random check of 200 customers to determine if there were satisfied. It takes a 90 percent satisfaction rating to win AAA approval.

CSAA examines technicians and their training, the appearance of the facility, the range of services, the equipment, the community reputation and customer satisfaction. For CSAA member, using an approved garage carries with it a limited six-month or 6,000 mile warranty on repairs. In addition, the association offers dispute resolution between members and certified garages.

The association stays on top of a facilities service by asking its members to complete survey cards each time they use a shop. Survey results are used to rate repair work, personnel, whether the shop delivered the car on time and whether they would use the shop again.

Redwood General Service takes pride in the AAA certification it earned.

Visit AAA at www.aaa.com.
Visit CSAA at www.csaa.com.

Run Flat Certified

Michelin introduced the PAX System which allows vehicles to "run flat". The new technology requires that dealer's become certified in order to service the PAX system tires. Redwood General Tire has become certified for not only Michelin but Goodyear and Bridgestone as well. Goodyear and Bridgestone license the technology from Michelin. For more information about the Michelin PAX System click here.

We have upgraded our Hunter tire changer equipment allowing it to be used to service the new technology tires.

Visit the Michelin web site to learn more about the PAX System.