TESTIMONIALS FROM OUR CUSTOMERS

1. I received your e-mail explanation of service. I think it’s really cool. Your service was excellent! Thank you Spencer.
   

   - Bunny Serrano

2. Thanks for taking care of the car so quickly. I didn't realize checking the brakes was part of the service. I was going to come back for anthing extra that I thought needed done. Everyone was very pleasant.

   - Betty

3. Dear Mr. Barbara,
   
   Once more I have received the utmost in tire and automobile engine service from Redwood General Tire.
   
   My first experience began with your company over 10 years ago when I brought in my car for just a minor tire and wheel balance. Today my service requests have progressed over the years to complete confidence and trust in Redwood General Tire to perform other various automobile services from replacement of new tires, balancing, alignment, brakes, and including my engine service on my Jaguar automobiles.
   
   My recent experience was yesterday, October 25, 2011, and again I was not disappointed. The professionalism of the staff met or exceeded my service expectations beginning with a phone call to a competent service representative, to the timely completion of the service required. I was totally surprised this time by another "finishing touch" of complete service by the addition of new "chrome valve caps" to my new tire valve stems by the service department. I discovered them when I went to inspect my automobile to drive home. They were not requested, but surely appreciated.
   
   Additionally, I received "another pleasant touch" by having the opportunity to talk briefly with the President of Redwood General Tire. He took time away from a busy management schedule to ask me if the company's service was performed to my satisfaction on my automobile? That was really thoughtful. Rarely does any customer receive a thank you for the business, particularly from a President of any company. Those and other small customer service finishing touches of Redwood General Tire I have experienced and go beyond the normal customer service in my opinion.
   
   Afterall, customer service and satisfaction is what is really important to me and I suspect to other customers as well. Redwood General Tire certainly has not forgotten that fact, and certainly in my view this is one company that have completely met my expectations in all areas of tire, automobile, product reliability, and customer service. I sincerely hope I live another 10 years to continue the pleasant experience of being able to drive my automobiles to Redwood General Tire for complete and tire and engine services.
   
   Mr. Barbara, again thank you for the exceptional service and for the thank you. I will highly recommend Redwood General Tire.
   
   Respectfully Yours,

   - Don W. Armstrong

4. Great service. Everyone at Redwood General Tire was very helpful. Special thanks to Denny. Who helped me with all of my questions kindly.
   
   Best,

   - Anita

5. Thank you again for all you do! I appreciate having someone I can trust tell me about my cars.

   - Rex Schmidt

6. ...just wanted to let you know I made a wheel and tire order today with Denny and I gotta say he's been awesome throughout the entire process with me. I didn't know exactly what I wanted but his patience and professionalism have been greatly appreciated. Really looking forward to getting my new shoes on the car!

   - Simon

7. Thank you for all your help with my VW. I will be bringing my truck to you for regular services. Good service is hard to find and trust. Thank you.
   
   Happy holidays to you all.

   - Crystal

8. Just wanted to send you a quick note of thanks for the tire
   service this morning. The balance and alignment are fantastic --
   it drives like a new car! The service was wonderful as well. I
   will definitely be recommending your shop to everyone I know :-)
   
   Again, many thanks!
   

   - Ken

9. Alpio and Denny,
   
   I wanted to sincerely thank you for going out of your way to make my experience at your shop so enjoyable. I was dropped off at my car yesterday and was so incredibly delighted at how lovely my car looked and how it’s safe to drive once again!
   
   I will have to bring treats to everyone next time I come into the shop! Hope all is well.
   
   Warm regards,
   Irene

   - Irene

10. Thanks Denny for the cool demonstration--very interesting. Now, in addition to using power tools on projects, I can start working on cars.
    
    Thanks for your fabulous customer service.
    

    - Karen Busch

11. Alpio,
    Thanks for taking care of my truck, it may have solved a dispute between dealership and equipment supplier, time will tell.
    
    Thanks again,
    

    - Jim M.

12. "Alpio, I can't thank you enough for the incredible friend that you are. You really helped me out of a jam - THANK YOU!
    
    As you know, I had a big interview yesterday for the Director position, and I needed a car. You were there for me, and I appreciate it.
    
    Thank you also to your staff for taking care of my car, for getting the starter replaced under warranty from the dealer, and for all around awesome customer service."

    - Christopher B.

13. From a customer to his friend who referred him: "Hey Joe: Just wanted to let you know that they treated me very well there yesterday and answered all my questions thoroughly...I feel very good about the whole deal."

    - John D

14. "Thank you for working with me this morning to resolve the Pirelli tire issue. I appreciate your willingness to work with me and to contact Pirelli on my behalf."

    - Matt

15. "...Treated me very well...answered all my questions thoroughly..."

    - John

16. "Wanted to say thanks for the great service your team gave me with my tire on Friday. Ended up needing a new tire. Your place continues to be the best experience I've had with any type of auto service facility ever, and by far."

    - David

17. "I wanted to let you know how much I appreciated the great service I received when I brought my daughter's car in for service.
    
    My 19 year old daughter came over dinner recently, and told us that she had "issues" with her car. She had taken the car into a service shop in San Mateo because she said the car shook when she put on the breaks. She also said that the mechanic told her that "some pipe was cracked in the power steering, but it isn't serious because everyone has the same problem". I'm sure most fathers have similar stories that cause us great concern for the safety and welfare of our children. I told her I knew just the place to take her car and told her it was a place she could go to get reliable trustworthy service.
    
    I spoke with Denny who assured me that they would take care of the breaks and then examine the power steering to see what might be cracked. Within a few of hours, Denny called me back to advise that the break work was completed, and that a belt was the only thing that needed replacing in the power steering; and I could pick the car up any time.
    
    I am so thankful there is a service shop that consistently provides great work at a great price and so customer service oriented. Please pass my thanks to everyone. Once again, I'm a happy guy..!!"

    - Gary

18. "I recently came in to your shop to have the following service performed on my 1997 Lexus SC 300. I requested the following, new tires, new brakes and a 4 wheel alignment. I was sold a set of very good value tires, not the most expensive. I was told I only needed front brakes and that the rears were over 50% of usable wear, and finally I was told the alignment was ok. WOW !! If I had gone to 100 other places, I'm fairly certain I would have been worked for everything I thought I needed. I want to thank you for your excellent business practices and integrity."

    - Paul

19. "In the midst of a very stressful Tuesday afternoon, I discovered a strange icon had lit up on the dashboard of my car. It was the last thing I needed after 24 hours of dealing with my cheap landlord . . .
    
    After lunch today, I headed for Redwood General Tire, knowing that you all would take care of things for me. Johnny immediately helped me, and had the tires checked on my car. I learned that the tires were fine, and the pesky light had gone back to minding its own business.
    
    Please thank Johnny and the mechanic who took care of my car--and me. I know I can always count on you all."

    - Judy